Terms of Service
The plain-language terms for using this website and booking carpet, rug and upholstery cleaning with Palisade Rugs and Carpet Steamer LLC in Stony Point and nearby Rockland County towns.
Mon–Fri 8 AM–5 PM · Sat–Sun closed
About these terms
This website is run by Palisade Rugs and Carpet Steamer LLC, a family-owned cleaning business at 315 Route 210, Stony Pt, NY 10980. When we say "we," "us" or "our," we mean Palisade Rugs and Carpet Steamer LLC. When we say "you," we mean anyone who visits this site or books our services.
By using this site or booking a service, you agree to these terms. If you do not agree with them, please do not use the site, and call us with any questions before booking.
These terms are a general summary written in plain language. They are not legal advice.
Our services
We clean carpets, rugs and upholstery. Our services include carpet steam cleaning, area rug cleaning, oriental rug cleaning, wool rug cleaning, upholstery cleaning, couch and sofa cleaning, mattress cleaning, pet stain and odor removal, carpet stain removal, carpet deodorizing, residential and commercial carpet cleaning, pick-up and delivery rug cleaning, and water damage carpet drying.
Water damage carpet drying means drying wet carpet. It is not full water damage restoration, and we do not offer emergency service.
The descriptions on this website are general. The exact work for your home or business is the work we agree on with you when you book.
Estimates and pricing
We offer free, no-obligation estimates before any work begins. Our pricing is upfront and flat-rate, with no surprise add-ons.
An estimate is based on what you tell us and what we can see about your carpet, rug or furniture. If the job turns out to be different from what was described, we will talk with you about it before going ahead. You are not required to go ahead with any work after receiving an estimate.
The prices for a job are the ones we give you for that job. This website does not list set prices.
Booking and scheduling
You can book by phone, by text, through online booking or through the form on this site. Same-day service may be available depending on our schedule, but it is not guaranteed.
Our hours are Monday to Friday, 8 AM to 5 PM. We are closed on Saturday and Sunday and on major holidays. Call or text us at (845) 209-2905 to ask about weekend or after-hours appointments.
If you need to change or cancel an appointment, please call or text us as early as you can so we can offer the time to someone else.
Payment
We accept cash, credit card, debit card, check, Zelle and Venmo. Payment is due when the work is finished unless we have agreed something different with you in advance.
If you qualify for our senior or military discount of 10%, please tell us when you book.
Getting ready for your appointment
To help the work go well, please:
- Let us know about pets, children and anyone with sensitivities, so we can talk through product options. Pet- and kid-friendly cleaning products are available. - Tell us about known stains, spills, past treatments, repairs or damage, and about any fragile or older rugs and furniture. - Make sure we can reach the areas to be cleaned, and let us know about parking or access if it is limited. - Move small valuables and breakable items out of the way.
Please check any manufacturer care instructions for your carpet, rug or furniture and share them with us if you have them.
What cleaning can and cannot do
We take careful steps with stains, odors and high-traffic areas, and we use a low-moisture method that dries fast. Still, results depend on the material, its age and condition, and how long a stain or odor has been there.
Some stains, discoloration, wear, dye bleeding, odors or damage may not come out fully, and we cannot promise a specific result. Damage that was already there before cleaning is not caused by us. If we see a risk with a particular item, we will tell you before we begin.
Warranty on work
We stand behind our work with a warranty on work. If you are not happy with how something was cleaned, call or text us soon after the appointment and tell us what you see. We will look at the issue and talk with you about next steps.
The warranty does not cover normal re-soiling, new spills or stains after our visit, pre-existing damage, or damage caused by misuse or by other people's treatments.
Pick-up and delivery rug cleaning
For some rugs we can pick them up, clean them and bring them back to you. We arrange the details of pick-up and delivery with you when you book, including the day and how the rug will be handled.
Please let us know about the rug's material and any known damage before pick-up.
Insurance and liability
We are insured, and our technicians are background-checked. If something is damaged during our work because of our error, please tell us right away so we can look into it with you.
To the fullest extent the law allows, our responsibility for any job is limited to the amount you paid us for that job. We are not responsible for indirect or incidental losses, or for problems caused by conditions outside our control, such as hidden damage, faulty materials or an earlier repair. Nothing in these terms limits any rights you have under New York or federal law that cannot be limited.
Using this website
The content on this site is for general information about our business and services. We try to keep it correct and current, but it may change, and a page is not a contract or an offer for a particular job.
Please use the site and its forms honestly and do not try to disrupt it or misuse it. The text, design and images on this site belong to us or are used with permission, and you may not copy them for commercial use without asking us first.
How we handle information you send through this site is explained in our privacy policy.
Changes and governing law
We may update these terms from time to time. The version on this page is the one that applies when you use the site or book a service.
These terms are governed by the laws of the State of New York. If any part of them is found not to apply, the rest stays in effect.
Questions about these terms
Call or text Palisade Rugs and Carpet Steamer LLC at (845) 209-2905, send us a message below, or visit us at 315 Route 210, Stony Pt, NY 10980.
Mon–Fri 8 AM–5 PM · Sat–Sun closed
315 Route 210, Stony Pt, NY 10980